Communicating with KCC

Kentucky Consular Center (KCC) is the centralized department that controls the running of the DV lottery process. If you need to contact them for any reason you can do so – but please remember that time spent answering your questions is time they are not spending on processing cases (yours and others) so don’t hassle them for nothing!

KCC Contact details


Their email address is [email protected].

If you email them you need to include your full name, Full case number (like 2015AF00031999) and your date of birth in Month/Day/Year format.


Their phone number is (+USA country code) (606) 526-7500 .

You will get a recorded message but you can bypass the message by pressing zero on your phone. This saves you from having to listen to the recorded message (unless you really want to!). Again, they will always ask your three key identifying details, name, case number and date of birth. They are mostly patient and kind – but just be aware they are human and they have good days and bad days like the rest of us…

They work between 7:30 a.m. EST to 4:00 p.m. EST The time there now can be seen here

What do their responses mean?

KCC staff tend to use some Generic emails over and over rather than typing specific responses. DV experts are asked OVER and OVER again – what do these responses mean. So – here is what they mean!

Typically people are emailing to see if their DS260 has been processed yet – and for that question you will typically get one of three answers depending on how far your forms are processed.

Stage 1. Processing

“Your forms have been received and are currently processing. Allow several weeks for processing. Interviews are scheduled numerically based on case numbers that have completed processing.”

This means your forms are still being processed. Most people are waiting around 4 months for this processing – hence what we are calling the DS260 backlog. Hopefully that will increase speed – but right now – this post explains the timelines.

Stage 2. Documents required

“The Kentucky Consular Center (KCC) has completed processing of your DS-260 Diversity Visa application form and the DS-260s of all accompanying family members.

In order to continue processing your case, you must submit electronic copies of the documents ….”

There is a more complete version of that email in this article.

So this means your DS260 is processed, and they now want you to send the documents. This is a modified process implemented from the beginning of 2019. They will not schedule the interview unless you send the documents.

Stage 3. Your documents are processed and you are ready to be scheduled.

“Records indicate you have submitted a complete and valid DS-260 application for each family member, and you have provided all required documentation elc.”

You want to see this email. They may only send that if you ask about the status of your case, so for some people they will simply get the 2NL without this stage 3 email.

Stage 4. Right in the middle of being scheduled

There is one more message that is quite rare. It reads:-

Your case number is now current for interview processing. Once the interview date has been scheduled, you will receive notification via email to check If you need to make changes to your DS-260 you should contact the consular section where you will be interviewed, or bring the information about your changes to your interview appointment. Because your case is ready to be scheduled, KCC can no longer unlock your application.

You will only get this message during the period of time when the VB has been set (announced, or about to be announced) and before you see the 2NL itself. If you see that response, just wait patiently!!

Stage 5 – the 2NL itself 

You can read about that 2NL here:

Hope that helps you – and hopefully less of you will ask what these generic messages mean. I will add any others here I can think of.