*** Update – the system is fixed. Many are still having problems – but that is because they are entering information incorrectly – see https://britsimonsays.com/faq/checking-esc-page-check-without-mistakes/
OK – so I have been getting many reports of people not being able to check their cases. The system is giving a message of “The information entered is not valid.”
Normally when this happens it is because someone is mistyping the information in the page – typically confusing the letters in the confirmation number or not entering the LAST NAME which shows as what is entered BEFORE the comma.
However, I have entered checked a number of cases and I have confirmed there is a system problem that is stopping the checking of entries. . I almost can’t believe they managed to screw this up again. But they did.
So – I know for certain that many people have managed to check their results today. Some have been selected, many have not. But if you are one of those unable to check their case then I suggest you wait for another day rather than trying over and over again. I will check some cases from time to time and when I think the error is cleared I will post an update.
June 15, 2017 at 13:57
I did everything that I have been asked to do (I correctly entered all data), but I still receive the information that the information is not valid.
June 15, 2017 at 14:11
July 2, 2017 at 22:53
I entered my confirmation #, Name (last name/First Name including the comma) and DOB as printed on the confirmation print-out. But the system keeps popping with the error message “information entered is not valid). Is this a known system problem or am I missing something? My first try was on 02 May 2017 and the last one was on 03 May 2017.
July 3, 2017 at 14:12
You are supposed to enter the LAST NAME only – which is whatever is BEFORE the comma.
August 31, 2017 at 05:43
your solution worked for me, but first part before comma is my First Name!
August 31, 2017 at 13:52
Then you entered it incorrectly in the eDV form.
August 6, 2017 at 09:12
I WON THE DV LOTTERY 2018 BUT I FORGET MY PLACE OF BIRTH WHICH IS REQUIRED IN DS-260 SO PLS I NEED HELP?
August 6, 2017 at 14:41
I can’t remember where you were born either.
August 9, 2017 at 17:26
Please I have done the necessary requirements by entering my name last name and the confirmation code but I still get not valid. The Last name which is before the comma
August 9, 2017 at 17:41
If you are CERTAIN you have followed the instruction send the details to me (direct from the confirmation). Britsimon3 at gmail
June 10, 2018 at 19:02
what do u mean the last name before comma. can u help me please i don’t know why i still get the information error.
August 10, 2017 at 11:39
I entered my last name as AL-HARIRI in the first dvlottery entry, and when I started to add a new applicant for my newly born baby in the ds260, I had an issue with the surname. An error massage pops up telling me that the data I entered was invalid.. I understood that it won’t accept the dash in the surname.. so when I tried to omit the minus and wrote AL HARIRI and voila .. I am confused now.. is that OK? for it is also written in passport with the same way and spelling like it was entered in the first place..
one more thing, my present address is the same address where I was born and lived (my home)…. I moved somewhere else in a different city for work. the duration was five years, then moved back home.. shall I write the “started living” in my present address from the date I moved back to my house, and then write the address I moved to, and finally write the address which I was born and lived although the same present address.
your help is very much appreciated..
August 10, 2017 at 13:52
1. Yes, you enter without the hyphen.
2. Yes, just treat the periods of living as if they were different addresses.
August 10, 2017 at 12:03
Also, I was reluctant to mention that my current work is the kind of rotational which is like 28 days on, and 28 days off.. the 28 days of work is spent in a city different other than mine in my present address, and the 28 days of vacation is spent in my present address.. and so on for many years up to now.. Does that rotational address count as a necessary address to mention?
August 10, 2017 at 13:48
August 10, 2017 at 16:46
i already fill out DS260 application for 4 month ago. I received confirmation number when i finished DS 260 form. My case number is 2018AS1371. So when will i get email about prepare interview? Because i am still waiting email notice for next guideline. So how many months should i wait email reply for KCC?
August 10, 2017 at 18:58
August 17, 2017 at 06:09
please help me ihave this problem and try many times and problem still found so can you check my case my confirmation numbe is 201833wc0fs4afvy
last namee XXXXX
August 17, 2017 at 08:25
I edited your private information. I am not going to check unless you have a photo/pdf of the actual confirmation – because you are probably mixing up the confirmation letters. If you have that – send it to britsimon3 at gmail.
May 16, 2018 at 05:04
I have lost my confirmation number for dvlottery 2019,so please check my details and kindly reply me via email
Last name: XXX
First Name :XXXX
May 16, 2018 at 05:08
I edited your post. Don’t put all your info in public!
Use the lost confirmation number link on the ESC page.
May 16, 2018 at 05:47
Sir I have entered forgot confirmation number but it shows invalid information
May 16, 2018 at 06:18
Sir please what can I do I have used forgot confirmation number using above details but it shows invalid information whether it’s correct detail that I have filled on application….
May 7, 2019 at 08:21
I lost my confirmation number and I have write my information correctly yet it keeps saying my information in not valid
May 7, 2019 at 10:09
November 22, 2017 at 10:44
Hi Simon I accidentally entered the email on my form and submitted. How can check if I’m selected next year and if I’m can change the email? And how to go about it thx.
November 22, 2017 at 10:46
Entered wrong email.
November 22, 2017 at 14:56
You don’t need the email. You check with the confirmation number.
September 11, 2017 at 15:13
i’ve been trying to check my status for months, and i swear i’ve been entering the correct infos but the error msg keeps popping. can someone help me? I CAN SEND MY CONFO NUMBER AND ALL THE OTHER INFO VIA EMAIL .
September 11, 2017 at 16:59
britsimon3 at gmail
September 26, 2017 at 15:34
I have correctly entered all the information and I keep getting the information is incorrect…please help
September 26, 2017 at 16:11
Did you read this link and follow the instructions EXACTLY?
If you did, email me your confirmation details to britsimon3 at gmail
September 30, 2017 at 18:04
Hi Simon, i have read the link and follow the instructions exactly, but still it kept saying incorrect, both i and my cousin’s confirmations. i have the both photo copies of the Submission Confirmation, please help.
September 30, 2017 at 19:04
It is certain you are doing something wrong – but if you want, send the confirmation details to britsimon3 at gmail
October 1, 2017 at 00:57
thanks Simon. i have just attached the printed of Submission Confirmation details and it was sent Successful to your gmail,
October 1, 2017 at 21:24
What about if I have checked over and over again, I have placed the lastname first, then the comma, then the firstname, then space, then the second name ,and still says The information entered is not valid.? Is there an postal address I can send a letter to have my number confirmed If I got selected or not?. Sorry, I dont have a web address like a page or portal. Thanks K.U.
October 1, 2017 at 21:31
You ONLY type in the last name. Just what is written BEFORE the comma.
June 10, 2018 at 19:06
can u please give us an example like where to put the comma and everything.txs
June 10, 2018 at 20:49
Have you looked at the link in the article above???
June 10, 2018 at 19:08
i don’t know why i still get the the message error information i am sure i put it exactly but i don’t know do we need capital letter for the name need ur help thank you.
October 4, 2017 at 10:05
hi Simon, i would like to ask when is Dv Lottery 2019 going to start. thank You
October 4, 2017 at 11:07
The entry period has started already.
October 4, 2017 at 14:55
thank YOU Simon
October 7, 2017 at 18:28
Hi. I’m trying to fill out ds-260 but it says my case number is invalid…
October 7, 2017 at 19:09
So make sure you are entering it correctly (and the date of birth)
October 25, 2017 at 21:30
Hi i have made a joint application for DV lottery 2018…by mistake i have entered a wrong birth city for my spouse..is there anyway I can edit it again?
October 25, 2017 at 22:10
November 6, 2017 at 18:00
will this affect my application later on if i was selected and win the lottery?
November 6, 2017 at 19:41
Pointless to worry unless you are selected.
November 3, 2017 at 11:53
please help – do I need use ONLY Latin characters when filling DV 2019 form (fields: city of birth, address, name, surname and so on) OR I need to user national characters as this information is written in my country (Lithuania in my case) ?
Indrė (last char is not Latin one) 🙂
November 3, 2017 at 14:06
November 17, 2017 at 21:48
my house number is 27 but I’ve wrote it 22 in the form by mistake and submitted it
will this affect if I won the lottery ?
why they asks for my address by the way !!
November 17, 2017 at 22:38
Not a problem.
November 20, 2017 at 03:32
I put in the correct confirmation number, no number/letter can be mistaken. I also filled out the “last name” section correctly by just putting my last name. I still keep getting invalid confirmation number. I literally have a screen shot of my confirmation page and wrote it directly from that.
November 20, 2017 at 15:25
email the screenshot to britsimon3 at gmail
December 6, 2017 at 11:59
same problem with me
February 15, 2018 at 23:19
Still not valid…pliz help
February 16, 2018 at 00:35
email the screenshot or EXACT confirmation details to britsimon3 at gmail
February 16, 2018 at 05:43
Is not valid means that u are not in the lottery system
February 16, 2018 at 06:44
February 16, 2018 at 19:42
So this means I am in the lottery system…?
February 16, 2018 at 20:26
No – it simply means you are not listening to anything you are being told.
February 16, 2018 at 23:54
Do I still in the system
April 4, 2018 at 13:33
I am Moroccan living in UAE . I was selected in dV2017 under No: AS51…. i got the email for interview and when i went today they told me i made a mistake in 1st entry ( instead of putting Morocco as a place of birth i put UAE ) and as Morocco in Africa i should have NO: starting with AF not AS. Is that make sense and is there any chance to recall or it is done ?
April 4, 2018 at 16:10
There is no appeal – you were correctly refused – it was completely predictable.
May 2, 2018 at 09:10
It’s may 2018, I am trying to retrieve my conf number. I fill in over and over but always get ‘information not valid’
Is there a malfunction?
Did they send confirmation number by email at first so I could search through all my emails? Thank you
May 2, 2018 at 13:29
Are you talking about the lottery you entered a few months ago? If so – wait until after the 15th
May 6, 2018 at 16:16
hye my dear, l have a problem since two days. l have lost my confirmation number of the green card 2018 and the site still saying that my information that l have written are invalid. can u please help me to check my result 2018 . l dont know how to do and l have already pay the bill for my green card part 2
please help me
May 6, 2018 at 19:48
Use the lost confirmation number link.
May 13, 2018 at 13:04
i forgot my confirmation code and i entered my correct data but the result is ” Information: Information entered is not valid.
Please review your Diversity Visa Lottery Program Year, Last/Family Name, First Name, Middle Name, Date of Birth, and E-mail Address to ensure that you have entered them exactly as they were entered on your initial application. ”
help me please
May 13, 2018 at 13:56
The result cannot be checked until AFTER the 15th.
May 15, 2018 at 03:23
Hi simon I try to check my result but my confirmation not is saying not valid when I even follow the link you shared can I email you my details so that you check for me I have the photocopy of my entrance paper please help me
May 15, 2018 at 04:08
You have to wait until NOON EASTERN time in the USA. That is about 12 hours from now.
May 15, 2018 at 06:14
Ok thanks simo
May 15, 2018 at 06:14
I still cannot comprehend the fact that my confirmation number which is 16 letters long happens to be incorrect with an indication that it must be 16 letters long……please help me
May 15, 2018 at 13:51
DV2019 is not open yet!
May 15, 2018 at 14:20
Hi simo should we still wait from Kenya
May 15, 2018 at 14:37
May 15, 2018 at 17:02
Hi simon still my confirmation number is saying not valid please help
May 15, 2018 at 17:25
May 15, 2018 at 22:41
2019 lottery resultsaying not vaid
May 16, 2018 at 01:51
May 16, 2018 at 01:50
I have same problem. i’m trying to several times to check DV2019 entrance status. every time, I have this error.
“The information entered is not valid.
Please review the Confirmation Number, your Last/Family Name, and Year of Birth to ensure you have entered them exactly as they appear on your DV Confirmation Page, including punctuation.
please help how can I check my status?
May 16, 2018 at 01:58
May 16, 2018 at 09:25
20196XXXXXXXXXXX my number
but received error massage
May 16, 2018 at 14:08
DON’T give your info on a public site!!!
May 17, 2018 at 15:49
Hi.I forgot my conformation number and I can’t retrieve it because of my e-mail address.My email adress is let’s say “[email protected]”. Because of the dash ” – ” an error massage comes up and says invalid email adress.If I erase the dash error massage dissappears but this is not my mail address.What can I do?
May 17, 2018 at 16:48
I don’t know. You entered the email address before – so figure out what you did.
May 21, 2018 at 19:18
An email to tell you that I never receive an email telling me to warn about the technical problem at the begining of october 2017…
May 21, 2018 at 20:03
May 31, 2018 at 15:47
Same for me, I never received any emails about this technical issue in October. Such a mistake does not make me want to fill in a form in October 2018, it was my 5th and my last try.
October 19, 2018 at 06:04
Incredible, they fucked up and all the entries from 3rd to 10th were invalid and didn’t even care to send out an email to people who already entered? How could I know? Only found out after wasting half an hour like an idiot trying to get into the system.
October 19, 2018 at 13:28
They did end out emails, they posted it in many places over the web, and the website where you wasted half an hour had an explanation which you obviously ignored.
So they did what they could. There was nothing they could do to stop you behaving like an idiot.
November 1, 2018 at 07:47
hi, i had a problem while completing, i uploaded all the necessary info but when i pressed continue button (which was the last step i guess) instead of giving the confirmation code it said connection problems like check your proxy and stuff like that, but internet connection was good, tried several times but instead of giving the code the server is lost all the time
can you please advise what to do?
November 1, 2018 at 19:35
Lots of others are reporting the same thing. So – try again in a couple of days.
November 6, 2018 at 05:43
i misreplaced my last with first name. can it cause a problem, if I win ?
November 6, 2018 at 06:42
May 7, 2019 at 09:03
Just tried entering my confirmation number it says it’s invalid? I have the copy and everything and entered it numerous times correctly please help
May 7, 2019 at 10:13
Well done – you managed to hit two of my predictions.
May 9, 2019 at 09:48
Please help me it says invalid when I enter my information , im sure I entered it right for 10000000 time please please please help me ???
May 9, 2019 at 11:53
May 10, 2019 at 01:51
Please sir Britsimon i keep having the same messages like invalid information since morning that i started checking my result and is so frustrating what do i do now
May 10, 2019 at 02:31
May 11, 2019 at 08:13
I can’t find my confirmation code even by resetting .
May 11, 2019 at 15:08
May 28, 2019 at 09:52
Hy I have a problem I was adding this confirmation number and tells me invalid information the same case when I say forgot confirmation number it tells me the same please please please tell where did I go wrong
NJIHIA, ALICE WANJIRU
Year of birth
I had two the second confirmation number is
May 28, 2019 at 14:05
So you entered twice?? Smh.
June 6, 2020 at 12:47
Looks like this is also happening for DV2021.
June 6, 2020 at 16:36
Nope – its working – I checked mine (not selected).
June 7, 2020 at 20:45
Kindly check my status. I’ve been keying in the correct information but without any lack. Keep getting the invalid information message.
June 7, 2020 at 23:43
Watch the video. Really – you are simply doing something wrong.
June 8, 2020 at 09:15
Some parts of my confirmation code was erased by water so can’t see it clearly but I have tried the :forgotten code procedure several times and its keeps saying something is wrong though I have the right informations.
Please I need help.thanks
June 8, 2020 at 16:39
The forgot confirmation number link is the only way to retrieve your code.
November 8, 2020 at 06:28
hi, i am trying to check my status, but my number is invalid. I printed the page and copied it, pasted the number but it doesn’t work. you may have to wait a day or two because the page is saturated. excuse my English