I’m getting various versions of this question many many times every dat. So let me give some tips here, so that I don’t have to repeat my answers again and again.
First – what should you expect?
KCC will sometimes prioritize processing in case number order. So if your case number is nowwhere near current, they will not be rushing to process your documents.
KCC stopped working at full capacity for some months. During that time I am sure there was a backlog of documents built up, and it ill take some time to work through that backlog. I also believe that more people will have been sending documents in the last month or two since I have been saying that everyone should be sending documents. So you might have done everything right, but because of the backlog, it will still be weeks before your documents are processed. No amount of panicking will help that.
By the way, EVERYONE should send their documents. #SendTheBloodyDocuments
OK, so those things being said here is what you can do if you are still waiting for documents to be processed.
- If your case number is high – be patient. They won’t get to your documents yet. But do read the other tips here below.
- If your case number is low or even current, and you sent your documents less than 2 months ago, Wait.
- If your case number is low or even current, and you sent your documents MORE THAN 2 months ago, so the following.
- Check your documents carefully to see you sent the correct documents – some tips here. I have seen SEVERAL cases where people were convinced they had sent the correct documents, I recommend a change, and within days people get the ready for scheduling email. So many cases are being delayed through not preparing the documents correctly. Take this point seriously, your GC depends on this step!
- You can email or phone KCC and ask them are they satisfied with your documents. Be prepared to identify your case with full case number (including zeros), full principal selectee name and date of birth. Tell them when you sent the documents, what documents you included and so on. Behave professionally, calmly and note what they say.
- Wait a couple more weeks, then try again.
- If needed, resend your documents, again making certain that your full set of documents is attached.
- If you email KCC and they tell you they are waiting for proof of why you did not provide a passport in the initial entry, then answer them. If your answer is that you simply didn’t have time to get a passport before the entry, but were able to do so later, then you are likely not going to get scheduled. Rules matter.
- If you ask KCC about documents you sent and KCC email you and send the email that says “You should have received, or will soon receive, an email from the Kentucky Consular Center giving you instructions to complete in order for your case to continue processing.” It means your documents are not processed yet. Read the tips above, and wait a couple more weeks, then try again. Perhaps phone this time.
- If you get an email that says “Your case number is now current for interview processing. ” that means you are being scheduled right now and can expect a 2NL by the end of the month, assuming the embassy is taking interviews.
So overall, remain calm and realize that you may be causing yourself a problem by not following instructions. But also realize that things will take time. No amount of stressing and running around like a headless chicken will solve your problem. Exercise some patience, and whilst waiting, make sure you have followed these tips, precisely.
April 17, 2021 at 02:05
My cn 21AS16xxx i had submitted my doc since Jan-29-2021 about 12 week ago after kcc doc request mail in 15 jan 2021,
Should i ask kcc about satisfying?
Or wait my cn to be current
April 18, 2021 at 19:57
April 20, 2021 at 18:32
Hi Brit, since all the regions become current now, my CN is 19XXX from Asia region, my questions are:
1: should I send my documents to KCC now or wait for them to ask for it?
2: my/my dependents passport numbers which I filled in DS-260 is expired now, should I send the scans copy of that passport with the documents or new passports?
3: my baby was born in January 2021, so she is not included in my DS-260 form, should I inform KCC about her now or later at interview stage?
April 20, 2021 at 23:01
1. Everyone should have sent their documents already!
2. Send old and new.
3. You will need to unlock and add the child to the parents DS260 (yours and your spouse) and you will need to add a DS260 for the child. You should have done that already!
May 6, 2021 at 19:05
Hi Brit, as per your advise I sent KCC an email to unlock my and my spouse’ DS-260 forms to add our new child’s name, though I have not heard from them back since 21st April, my question is: should I continue sending them documents or wait for the forms to be unlocked?
May 7, 2021 at 16:25
Send the documents.
April 23, 2021 at 13:33
Did you get an answer from kcc
April 18, 2021 at 23:59
My case number is AF19xxx but i haven’t yet receive mail from kcc asking for documents whereas i have already submit my ds260 since july 2020. I have wrote them many time and below is their last mail:
Thank you for your inquiry.
Your forms have been received and are currently processing. Allow several weeks for processing. Interviews are scheduled numerically based on case numbers that have completed processing. Once the Kentucky Consular Center has finished processing your DS-260, you will receive an email from the Kentucky Consular Center giving you instructions to complete in order for your case to continue processing.
Collect and submit your documents promptly. Your case will not be scheduled for a visa interview at a U.S. embassy or consulate until KCC has received and processed all required documents. Missing or illegible documents will delay processing of your case. If you cannot obtain a particular document, send a scanned or photographed explanation in of why you cannot obtain the document, as an attachment in .jpeg or .pdf format, to [email protected], with your case number in the subject line. Diversity visas are numerically limited and there is no guarantee a visa will be available. Only a consular officer can determine, at the time of the visa interview, if you are qualified to receive a Diversity Visa.
In order to continue processing your case, all documents should be submitted as attachments to your email to ensure they are properly received. We ask that you use the following method to name and attach your files:
• Your DV case number;
• The full name of the applicant whose document you scanned; and
• The document name or form number.
Use your case number as the subject of the email. The maximum email size is 30MB. If the total size of your attachments is larger than 30MB, send multiple emails using your case number as the subject of each email. Please send your documents for KCC review only after you have collected all of the required documents for yourself and all accompanying family members. Send documents only to the [email protected] email address.
Documents photographed or scanned with a mobile phone are acceptable, but every document must be fully legible. Illegible or incomplete documents must be re-submitted and will delay processing of your case.
You and each family member immigrating with you to the United States should collect the civil documents that are required to support your visa application.
Passport Biographic Page: You and each family member immigrating with you must submit a photocopy of the biographic data page of a currently valid passport. The biographic data page is the page with your photograph, name, date, and place of birth.
If the passport used by the principal applicant to enter the DV program differs from the one currently being submitted, you should also include a photocopy of the principal applicant’s passport listed on the DV entry with a written explanation as an attachment in .jpeg or .pdf format, to [email protected], with your case number in the subject line.. The Department of State’s regulations provide for three limited exemptions from the passport requirement. These three exemptions include: individuals who are stateless; nationals of a Communist-controlled country who are unable to obtain a passport from the government of the Communist-controlled country; and beneficiaries of an individual waiver approved by the Secretary of Homeland Security and the Secretary of State, pursuant to 22 CFR 42.2(g)(2). If you selected one of these exemptions on your DV entry, you should provide an explanation of your qualifications for the exemption you requested.
Birth Certificate: You and each family member immigrating with you must submit a scan of an original birth certificate or certified copy.
Marriage Certificate: If you are married, you should submit a scan of your original marriage certificate or a certified copy. Submitting this document now, if applicable, could help to expedite visa processing; if you do not provide this document now, you may be asked to provide this at your visa interview.
Marriage Termination Documentation: If you were previously married, you should submit scanned evidence of the termination of EVERY prior marriage you have had. Your scanned evidence must be of an original or certified copy of one of the following documents: FINAL legal divorce decree, death certificate, or annulment papers. Submitting this document now, if applicable, could help to expedite visa processing; if you do not provide this document now, you may be asked to provide this at your visa interview.
Military Records: If you served in the military of any country, you must submit a scanned copy of your military record.
Police Certificates: If you are 16 years of age or older, you must submit a scanned copy of a police certificate from all countries you have lived. Please refer to travel.state.gov for more information.
Court Record: If you have been convicted of a crime, provide a certified copy of each court record and any prison record.
All documents not in English, or in the official language of the country in which application for a visa is being made, must be accompanied by certified translations. The translation must include a statement signed by the translator that states that the translation is accurate and the translator is competent to translate.
In order for the Kentucky Consular Center to assist with inquiries regarding a specific Diversity Visa (DV) case, you must provide the Principal Applicant’s full name, complete case number, and date of birth in the following format (MMDDYYYY) as entered on the original entry. Please remember that the Kentucky Consular Center does not have the authority to tell you whether or not your specific case will be disqualified. Only a consular officer can do that at the time of your visa interview. Do not send any paper documents to the Kentucky Consular Center.
For additional information, please refer to the following websites:
Diversity Visa Website: https://travel.state.gov/content/travel/en/us-visas/immigrate/diversity-visa-program-entry.html
Diversity Visa Instructions: https://travel.state.gov/content/travel/en/us-visas/immigrate/diversity-visa-program-entry/diversity-visa-instructions.html
DS-260 instructions: https://travel.state.gov/content/travel/en/us-visas/immigrate/diversity-visa-program-entry/diversity-visa-if-you-are-selected/diversity-visa-submit-your-iv-and-alien-registration-application.html
To enter the Diversity Visa lottery or to check for a selection notice: https://dvprogram.state.gov/
1- Why i did not receive mail asking for documents while the last VB is 34000 for Africa?
2- Should I send my documents now?
Thank you in advance.
April 20, 2021 at 19:33
April 19, 2021 at 14:37
To which number should I call Kcc please tell me
April 20, 2021 at 19:57
You could google it, you could read your selected letter.
April 21, 2021 at 09:57
I submitted my documents and here’s the automatic reply received from KCC:
“The Kentucky Consular Center (KCC) has received your email and is currently processing your documents. This email address, [email protected], is only used for applicants to provide the Kentucky Consular Center (KCC) with documents required to continue processing Diversity Visa applications. [email protected] does not respond to inquiries. If you have any Diversity Visa related questions, please email [email protected] with your case number, complete name, and date of birth, as entered on your original entry.
Document processing generally takes 3-6 weeks. Please give us time to complete that process before sending questions about your application.”
So that’s mean everything is ok? Please advise
April 21, 2021 at 21:02
It’s an automatic reply – so it doesn’t mean anything.
April 20, 2021 at 13:37
I’m DV-2021 lottery winner from Montenegro.
My case number is 34XXX and I was out of hope and then suddenly I saw new May visa bulletin where Europe and all other regions are CURRENT.
Now I’m thinking, oh maybe I’ll get my chance.
I didn’t sent DS260 or docs yet, because I figured out that I’m winner in April, I was late with checking my application so I figured lately that I’m winner.
Now, I have one problem.
Embassy in Montenegro is closed because of COVID19. They are still closed.
My other options (close countries) are Serbia and Bosnia and Herzegovina.
Can I choose some of these countries to be interviewed in, even I’m Montenegro winner and citizen?
Also, I would like suggestion, should I choose Serbia or Bosnia and Herzegovina, Bosnia have more then three times less winners and people that need to be interviewed. I think Bosnia is better option for me, because they will have a lot of free interview slots.
I’m planning to fill DS260 tonight, and then I’m going to collect all documents needed, so I can send to KCC.
Then my plan is to wait few weeks, and then start with calls/emails so they confirm did they received my docs and DS260 and is everything ok…
What do you think? Any suggestion would help.
Thank you upfront Brit,
you doing amazing job!
April 20, 2021 at 20:43
You can submit your DS260, there still may be time, however, whether you get an interview or not will be a lottery. So – choose your best embassy – they tend to schedule based on the resident address you give – regardless of what you select in the DS260.
April 24, 2021 at 19:08
I’m from Serbia and my case number is high 36***. I finished ds-260 a month ago. May you please advise me to send documents or not, due everybody are current (KCC did not ask me for documents jet) ?
April 25, 2021 at 18:16
If you want a chance at all, Send the documents.
April 25, 2021 at 19:04
Thank you a lot.
April 20, 2021 at 23:45
Greetings Mr Brit…My cn is 2021OC1300. I received ready to schedule email last august. My cn became current in may this yr. But i have been checking my ceac status, since last year it tells me at NVC. At NVC means Ds 260 form not submitted.
1. Can you please advise what does this mean
2. Who to contact in this case? Kcc or Nvc?
April 25, 2021 at 07:34
Good morning sir, thank you for all your clarifications and your, it has been helping me a lot.
I Christine Pulcherie a dv 2021 winner, I have a problem with the police certificate from China, I can’t obtain it because I am no more in China but in Cameroon.
Since almost 5 years now (from June 2016 till today ) I left China and I came back in my country. I was there to study medecine and I didn’t take a police certificate when I was coming back. I ask the ambassy of China in Cameroon if I can apply through them, they replied it wasn’t possible. I should have someone in China through who I can apply, since I am no longer there.
The fact is that my friends arequest no more there, I know nobody there who can help me out. I told them, and replied that I should tell the US ambassy to exempt me.
how to do now since I can’t summit the police clearance certificate from China I only have the one from Cameroon.
And in Cameroon they don’t issue police record the department of law and justice provide just criminal record where it is written if you have been convicted or not.
Please Sir could you tell me what to do to clarify my situation to kcc and what to do? Because my number is current for May 2021.
April 25, 2021 at 18:21
Have you read the reciprocity page instructions for China???
April 26, 2021 at 10:31
Yes, it is said for me living outside of China my friends or relative may apply for me. But I have nobody there. It is has been almost 5 years, my classmate and friend is in Australia now with her husband.
May 2, 2021 at 10:38
Hi Christian, currently i am in china if you are outside of china the only way is to contact your school to help you.
April 25, 2021 at 09:19
Hi Brit, I have sent supporting document to KCC since last year and did not receive any email back. Last month I emailed KCC about my supporting documents, they replied my DS-260 already processed but did not mention any of my documents. My case number became current on March.
1. I wonder if my documents are wrong or maybe missing something, does KCC tell us about this problems?
2. I have sent Birth Certificate, Police Certificate and Passport Bio page (I am single and never been court and join military) is it all documents that I should send?
3. Is it okay that I send my birth certificate translated and original in one pdf?
April 25, 2021 at 18:24
1. No, not always.
2. I don’t know anything about you. Read the instructions.
April 25, 2021 at 13:05
I submitted documents about a month ago. I just discovered there was an error in the birth cert translation. Date of birth and date of declaration were wrongly traslated. What can be done to rectify this. Though i already messaged kcc to notify them of the gaffe
April 25, 2021 at 18:32
Resend the correct document along with all documents.
April 25, 2021 at 14:37
Hi brit please help me
I am admitted to the dv2021 and I have sent my ds-260 since October 2020 and so far I have not received an email from the KCC.
I see on your site that you also have to send documents; I had to send them at the same time as the ds-260 or what should I do specifically? Help me please!
is it true that not all files will be processed for 84k numbers. thank you
April 25, 2021 at 18:35
Send the documents!!
Yes it is true most cases will not get processed.
April 26, 2021 at 20:07
Can one be scheduled if
– embassy is doing some interviews
– DS 260 has been submitted (5 months ago) and documents as well (over one month ago)
– neither ready for scheduling e-mail nor asking for documents e-mail by KCC has been received
April 27, 2021 at 19:11
April 29, 2021 at 08:10
I want to ask that are Police certificate and marriage certificate should be attest and stamp from ministry of foreign affair of that country or not?
April 30, 2021 at 04:32
The instructions vary by country. Read the instructions.
May 1, 2021 at 19:53
In regards to documents translations, can they be translated by any certified translator in the country where i live?
Or they should be translated by a translator who is approved/registered by the US Embassy in the country where i live?
May 3, 2021 at 02:46
Any competent translator.
May 3, 2021 at 19:47
Hello dear Mr.Brit how are you doing ? I want to thank you again, because you are the only and best reference for almost all of DV lottery winners.
I send you a comment on this page on this topic last time .
After that I sent an email to KCC to ask the status of my documents or cases status in general.
They replied me like this.
Thank you for your inquiry.
Your DS-260 has been processed. You should have received, or will soon receive, an email from the Kentucky Consular Center giving you instructions to complete in order for your case to continue processing. Please follow the instructions in the email. Interviews are scheduled numerically based on case numbers that have completed processing. Please refer to the visa bulletin at travel.state.gov to locate the current numbers being processed. This bulletin is updated after the 15th day of each month. Once an interview date has been scheduled, you will receive notification via email to check dvprogram.state.gov.
After sending documents to [email protected], you will receive an automatic reply to your email. If there are no attachments, the auto reply explains there are no documents attached to the email. If there are attachments, the auto reply explains we received your email and are currently processing your documents. Please allow time for processing of your documents. Documents are processed in numerical order, based on lottery rank number. Once KCC has processed your documents, we will let you know if anything is missing or if we have received everything needed.
KCC is aware of recent executive orders and is actively working on Diversity Visa (DV) Program cases. Please monitor travel.state.gov for general updates to the DV Program and related regulations. You should also check the information posted by the Embassy or Consulate you chose for the location of your interview for operations details. The process for scheduling DV appointments has not changed from previous years. Selectees will be asked to check the Entrant Status Check (ESC) website by an email sent to the address they provided as soon as an interview is scheduled. KCC cannot predict when individual cases will be scheduled for interview, and you are not asked to take any additional steps if you have already provided all your documents and information. Please remember that selection for participation in the DV Program is not a guarantee of a visa or of a visa interview.
Does this email means that my documents are processed or not?
What do you advice me please resending the documents or wait for some time ?
Thank you so much !!
May 3, 2021 at 22:38
The email says they have not processed your documents. However, ask again in a week or two.
May 10, 2021 at 21:35
Hello, I got this exact message from KCC today. Can you tell me if you eventually got any other response from them.
May 4, 2021 at 15:58
My case is in AF76XXXX. I checked the Visa bulletin and june is in current. What is really imply when is in current???
It means there is no hope for me???
Hope I get a quick reply from you.
May 4, 2021 at 19:23
In a normal year, current means that all remaining demand can be met – because they think they have enough visas.
However, this year is different. The VB shows current (which is a good thing normally) but still many cases will not get an interview because of the problems at the embassies. As for your case, I don’t know whether you will get a chance or not.
May 7, 2021 at 13:50
Do you think it’s a good idea to mention to KCC that I am a plaintiff in a lawsuit.
Planning to send them a reminder asking if they are satisfied with my documents?
May 7, 2021 at 16:38
They don’t care about planned lawsuits.
May 10, 2021 at 20:17
Dear Brit wish you all the best ..
I need your opinion please….
I sent an email on April 22 to KCC asking if they are satisfied with my scanned documents, until now I haven’t receive any response.
Do you think is properly to send another email to KCC??
(My situation is: CN EU157 **, DS 260 completed on July 2020, scanned documents sent on December 2020, first mail sent on March 02, 2021, second mail sent on April 22, 2021)
May 11, 2021 at 00:35
No harm in asking.
May 11, 2021 at 04:32
I am EU226xx dv 2021 Winner. When I applied for lottery I had different email. When I sent my DS 260, i used my new email as I had forgotten my old email (the one I used to apply for lottery). Recently I sent the supporting Documents although I never received any email from KCC requesting same.
Is it possible they have sent me the documents request email to my old email, or would they use the my current email provided on DS260?
Is it possible that although I sent the supporting documents using my new email that they would sent any subsequent emAil or ready for scheduling to my old email?
If I haven’t received any response from them in 3-6 weeks per their email, should I send an inquiry email as well as mention to make sure they use my new email?
Thanks you so much.
May 11, 2021 at 05:19
The email address thing won’t matter.
May 15, 2021 at 09:12
I am dv 2022,AF3XXX.I am filling ds 260 right now.On the form,they asked places you have lived after age of 16.Mine I used to be in US for 2 years at after that age,studying.I am aware that I should mention that on the form and I will do. My question come from docs to be submitted especial on policy record.Will I need to find and get a police record from US by those years I have been to that country?
May 15, 2021 at 16:06
No police certs required for the USA.
July 15, 2021 at 12:52
Thank you so much for this blog, it’s been extremely helpful!
I’m a selectee of DV-2022, EU00019xxx, I already submitted the DS260 and the documents. Although I have not yet received a mail from the KCC, I did receive an answer to my question (when do I have to submit the documents?), which prompted me to send the documents:
”Thank you for your inquiry.
In order to continue processing your case, all documents should be submitted as attachments to your email to ensure they are properly received. We ask that you use the following method to name and attach your files:…”
My question is should I receive any email that says that my documents have been processed and/or ask for additional documents? Or will I directly receive the 2NL when my case is due to be scheduled (probably next year)?
July 16, 2021 at 03:23
You would get an email later once docs are processed.
July 28, 2021 at 15:52
My case number is 2021SA00003548 from Peru. On 12/23/2020, I submitted the required documents for my case without noticing that I have missed the Passport Biographic Page for me and my family members.
I would like to make clear that I followed the instructions at the time I entered the lottery and I applied with a valid unexpired passport and the fact that I did not include my Passport Biographic Page when I submitted the required documents, was a human error. The worst part is that I’ve just noticed it today!
I also would like to mentioned that I am a plaintiff in the Goh case.
Please help me and let me know what I can do to submit my Passport Biographic Page for me and my family. Should I resubmit all the documents together? or I should only submit the Passport Biographic Page.
Thanks in advance,
July 29, 2021 at 16:07
Resubmit all the documents, yes. However, you will only have a chance if the lawsuit wins.