*** Update – the system is fixed. Many are still having problems – but that is because they are entering information incorrectly – see https://britsimonsays.com/faq/checking-esc-page-check-without-mistakes/
OK – so I have been getting many reports of people not being able to check their cases. The system is giving a message of “The information entered is not valid.”
Normally when this happens it is because someone is mistyping the information in the page – typically confusing the letters in the confirmation number or not entering the LAST NAME which shows as what is entered BEFORE the comma.
However, I have entered checked a number of cases and I have confirmed there is a system problem that is stopping the checking of entries. . I almost can’t believe they managed to screw this up again. But they did.
So – I know for certain that many people have managed to check their results today. Some have been selected, many have not. But if you are one of those unable to check their case then I suggest you wait for another day rather than trying over and over again. I will check some cases from time to time and when I think the error is cleared I will post an update.
May 3, 2017 at 13:47
I’m from HongKong and I got this “The information entered is not valid” as well.
May 3, 2017 at 13:47
I am from Republic of Moldova. The same problem „The information entered is not valid.”
May 3, 2017 at 13:47
My previous message with answer doesn’t shown by moderator reasons.
Do read dv2018 rules?
In include such:
Submitting the same photograph that was submitted with last year’s entry (DV-2017) will result in disqualification
May 3, 2017 at 15:32
Really?! I did submitted the same photo as last year. Is that mean I lost a chance this year?
May 3, 2017 at 15:59
Well, I did with same photo to mine and also to my parents. In my situation the information entered is not valid. However, I upload same photos to my parents as well (from last year) and its work perfect.
May 3, 2017 at 16:23
What days did you enter each of those cases?
May 3, 2017 at 13:49
Is it possible that we get this error Information entered not valid because our application was disqualifed for any reason? (photo, mail and etc.)
May 3, 2017 at 13:51
Have a similar situation than Brasey, get the error for me and my wife but was able to confirm that the rest of my family was not selected. Is there any official place to get updates on these issues?
Thanks
May 3, 2017 at 13:53
Same problem for me I tray with 2 different confirmation number (me and my spouse) but nothing today also “information entered is not valid.”
May 3, 2017 at 13:55
Same issue here, I’m from Belgium. I did use the same photos as last year, bummer…
May 3, 2017 at 14:01
Any updates what is going on? I tried a 100 times, and still get “Information entered not valid” …
May 3, 2017 at 14:03
Friends, the same happened with me 2 years ago. I applied for 2 files, one with myself as the main applicant and the other is for my wife as the main one.
While checking out results, my file was not selected and the same above message was appearing when trying to check my wife’s..
after 3 days of unsuccessful attempts, I was lucky to see that she was selected.
I do not want to increase hopes, but I feel approved files sometimes go through such system errors.
Good luck for all.
May 3, 2017 at 14:19
This is not like that.
May 3, 2017 at 14:05
I’m from Sweden, also getting this error for both mine and my wife’s applications. I copied the info from the confirmation pages and copy-pasted it into the status check form so I know that the info is correct. Frustrating to say the least.
May 3, 2017 at 14:08
hi, I’m tryng and trying but still say invalid info …so i tried to retreive my info and still when i put all the info they said invalid info . so sad 🙁
what can I also do ?
May 3, 2017 at 14:15
Hi Everyone, I have checked mine and my husbands numbers numerous times on different browsers. Believe me, I have typed in the information correctly and it still indicates that the information was inserted incorrectly. I have also tried to use the option “Forgot Entry Number” and it still says information is incorrect? What do we do if you cannot verify/check the status of the entry? Grrrrrrrrrr……. very frustrating!
May 3, 2017 at 14:18
same here… very annoying
May 3, 2017 at 14:17
I still get the same error.
I have 2 confirmation strings as PDF, and I know I input the correct data…
Is it possible this is related to a space I have in my family name?
Is it possible I was somehow removed from the draw (as mentioned by a previous poster)?
Any thing I can do maybe to clear the cache of my browser that should help? or only time will make it “appear” or it seems to be some error at the server side?
Currently we assume we were not selected 🙁
May 3, 2017 at 14:23
I have a same problem. Copy and paste, its no reason to make a mistake!
I think its a glitch on a web site. We have to wait, everybody.
May 3, 2017 at 14:33
Same for me, it is giving me this error notification even if the data i enter ia correct. So fruatrating! Hopefuly we will all win 🙂
May 3, 2017 at 14:37
I Have the same problem 🙁
May 3, 2017 at 14:46
Same problem
May 3, 2017 at 14:53
Hello. I am also checking my parents numbers and it shows “invalid” error.Very dissapointed
May 3, 2017 at 15:00
I am 100% sure that I submitted a new photo. After submitting a form, I copied all the page (with confirmation number,digital signature, firstname, lastname, year). There is no way I can put it wrong when checking. But at least this message gives me some hope 🙂
May 3, 2017 at 15:17
Please send your confirmation details to me to check for you – britsimon3 at gmail
May 3, 2017 at 15:53
Hi BritSimon, can you please check for me. I have the same probleme me and my wife, i used the same photos i submitted for dv-17 : that’s the reason why i have the error message?
May 3, 2017 at 16:26
No and no.
May 3, 2017 at 17:15
Same problem, could check mine?
2018XXXXXXXXXXXXXX
May 3, 2017 at 17:22
Don’t publish your personal info on the net.
As for checking – just wait until the problem is resolved.
May 3, 2017 at 15:02
I’am from Argentina and i have the same problem! hope they fix it!!!
May 3, 2017 at 15:04
As i see, all who having this problem including me used the old photos
I think this is the problem ??
We all disqualified
May 3, 2017 at 15:10
copy/paste from the dv-2018 instructions
Do not submit an old photograph. Submitting the same photograph that you submitted with last year’s entry
will result in disqualification.
May 3, 2017 at 15:13
What is the problem why cannot we enter to check if we won or not? is this truth if you have old photo used the second time you get discqualification?
May 3, 2017 at 15:20
yes unfortunately. read the dv-2018 instructions page 6
May 3, 2017 at 15:13
I’ve got the same problem, the information I entered is 100% correct
May 3, 2017 at 15:20
Same problem here, from Chile.
May 3, 2017 at 15:24
Me and my wife’s entries both shows the same message. I have printed screen I used correct data.
May 3, 2017 at 15:28
Is there anyone who submitted an OLD photo (DV-17) and CAN access the results page?
May 3, 2017 at 15:37
i HAVE IT!!!
OLD PHOTO OR NEW PHOTO, SAME PROBLEM. I CHECKED ABOUT 20 SUBMISSIONS: SOME GO THRU, SOME NOT. IT DOESN’T MATTER WHAT KIND OF PHOTO WAS USED… SO….
ITS A PROBLEM WITH WEB SITE.
May 3, 2017 at 15:42
Wow, let’s just hope they fix it soon. 🙂
May 3, 2017 at 15:47
Thanks @Klim. That gives us hope! I really regret that I haven’t read the photo instructions properly.
May 3, 2017 at 15:54
Me too, it would be a shame to wait for a year and be disqualified for this…
May 3, 2017 at 16:24
Klim……
So is that means the system still able to go through even though we use the old photo?
May 3, 2017 at 17:37
“Submitting the same photograph that you submitted with last year’s entry will result in disqualification.” DV-2018 Instructions, page 6.
May 3, 2017 at 17:58
https://britsimonsays.com/dv2018-information-entered-not-valid-update-2/
May 3, 2017 at 16:37
Yes, yes, 1000 times yes. Read my latest update article please.
May 3, 2017 at 21:38
Yes,a friend of mine.is like some days were not included in the draw
May 3, 2017 at 15:39
Has anyone 100% confirmed that if you have submitted an old photo you will get the “info not valid” message?
May 3, 2017 at 16:36
No – we have evidence that contradicts that statement – read my latest update post.
May 3, 2017 at 15:41
I lost my confirmation number, so I had to click on “forgot confirmation number” but after adding my info they keep saying information is invalid. It should be all valid. I tried yesterday and today again it says it’s invalid. I used a new photo last year so I don’t understand… Anybody dealing with the same issue? Any way to contact the department of State to figure this out?
May 3, 2017 at 16:30
Lots of people have this problem – wait a few days.
May 3, 2017 at 15:47
I have the same problem, invalid information. Checked yesterday and today. Will wait and check again tomorrow.
May 3, 2017 at 15:50
Same here. I saved the Confirmation Page when submitted the entry, and now just copy-pasting the data, so there’s no mistake on my part. Have they lost our cases?
May 3, 2017 at 15:52
Does people who gets disqualified get a message saying they were disqualified, they get a message saying they were not selected or they get no message at all?
May 3, 2017 at 16:16
No, you will get has not been selected…
May 3, 2017 at 16:27
Disqualified sees not selected (same as those that were simply not selected).
May 3, 2017 at 15:57
Following
May 3, 2017 at 15:58
Any update?
May 3, 2017 at 16:24
Check my home page!
May 3, 2017 at 15:58
Nothing to do with a photo, i have 8 people registered for the dv, 4 not selected with old photos which been used like 3 years in a row, and other 4 show same issue like you have. Its some website glitch, lets wait for couple of days, hope they fixed it.
May 3, 2017 at 16:04
Thanks Klim, hope this problem to be fixed soon
May 3, 2017 at 16:05
Same problem here (Egypt).I have checked several times, till this moment, in vain.
My wife and I !!!!!!
i have checked several forums, one of the admins told me that in the year of 2013 the same problem happened and most of those who got this message were selectees!!!
I just hope he is correct.And we all celebrate!!!
May 3, 2017 at 16:21
That is about DV2016. That was different – and this does not mean all are selectees!
May 3, 2017 at 16:26
How soon were they able eventually to check back in 2013?
May 3, 2017 at 16:45
2016!
3 days.
May 3, 2017 at 16:06
Same here! Getting error for 8 people. There is no chance for typo. All of 8 people are returning “not valid” error. Definitely glitch in their system or someone destroyed database records for 2018!
May 3, 2017 at 16:21
Were all 8 entered at about the same day?
May 3, 2017 at 16:24
Yes, i entered them one after another on the same day.
May 3, 2017 at 16:13
I also do have the same issue. I could check for my boyfriend, but not for me. Let’s hope that we will have good news.
May 3, 2017 at 16:19
Do you remember when you both applied – was it the same day or different days?
May 3, 2017 at 17:34
I have applied on 20th October.
May 3, 2017 at 16:32
hello, i do applied for more the 40 applicants some photo are new some are old still the Same error wiht different kind
May 3, 2017 at 16:44
Yes thanks it is clearly not about the photos.
May 3, 2017 at 16:34
Checked 5 applications … all show invalid status. Called the Kentucky consular center. They received multiple complaints and are currently investigating the issue. Advised to keep checking.
May 3, 2017 at 16:36
Same problem here guys, is there is an email or something to submit a complaint?
May 3, 2017 at 16:42
Read my latest update.
May 3, 2017 at 16:42
Hey guys I did applied for me and my sister with the photos of the last year and all I can tell that this error is not linked with old photos ,because I can check my sister application perfectly but in my case it says the information entered is not valid,so let’s hope it’s just a glitch.
May 3, 2017 at 18:00
https://britsimonsays.com/dv2018-information-entered-not-valid-update-2/
May 3, 2017 at 16:42
I have the same problem but my partner does not.
I did our applications on different days in hopes of increasing our chances.
Her information is accepted but not chosen this time. (Applied on 3rd November)
My information is correct but keeps saying invalid (Applied 17th October)
May 3, 2017 at 16:42
I have the same problem. was able to check for 2 out of 8 people I applied for. bummer. fingers crossed.
May 3, 2017 at 16:52
old photo new photo doesnt matter obviously there is a problem and i dont know if they care to fix it ot not . lets all just hope that they fix it or long kiss goodbye 2018 . friend of mine had the same problem earlier this morning and afternoon he got it has not been selected so keep checking good luck to all
May 3, 2017 at 16:57
same issue, no matter what i try ,, its saying invalid,,,,
May 3, 2017 at 17:14
I spoke to Kentucky Consular Section and they are aware of the problem and stated that they are trying to fix it but they don’t know how long it would take them a day or a week or more
May 3, 2017 at 18:09
Thank you so much for this information!
May 3, 2017 at 17:24
Same problem here, from Russia
May 3, 2017 at 17:28
Hi from Dubai .
Any update about what is going on .
May 3, 2017 at 17:59
https://britsimonsays.com/dv2018-information-entered-not-valid-update-2/
May 4, 2017 at 04:40
Same thing in California, but the interesting thing is that the families that submitted 2 times, for example: one under the husband’s name and 2nd under wife) both files show the same error message.
May 4, 2017 at 05:31
There are examples of that – and lots of different examples.
May 4, 2017 at 13:24
Same in New York. I have been trying since the day before yesterday for both my husband’s and mine and I receive the same error.