*** Update – the system is fixed. Many are still having problems – but that is because they are entering information incorrectly – see https://britsimonsays.com/faq/checking-esc-page-check-without-mistakes/
OK – so I have been getting many reports of people not being able to check their cases. The system is giving a message of “The information entered is not valid.”
Normally when this happens it is because someone is mistyping the information in the page – typically confusing the letters in the confirmation number or not entering the LAST NAME which shows as what is entered BEFORE the comma.
However, I have entered checked a number of cases and I have confirmed there is a system problem that is stopping the checking of entries. . I almost can’t believe they managed to screw this up again. But they did.
So – I know for certain that many people have managed to check their results today. Some have been selected, many have not. But if you are one of those unable to check their case then I suggest you wait for another day rather than trying over and over again. I will check some cases from time to time and when I think the error is cleared I will post an update.
May 3, 2017 at 10:32
I’m from France, and I got this error message for me and my spouse even the number and family names where the good ones. I’m a little piss-off because of this misfunctionment. Have you new answers, dear BritSimon (Hello again, by the way…)
May 3, 2017 at 10:48
Hi Braser,
Can I know if you used the same photos as last year or new ones?
I know BritSimon is saying it isn’t related but I still have a feeling it is as all the people I know who got this error did the same mistake… (me included)
May 3, 2017 at 14:45
Hi again!!!! Fingers crossed for you!
May 3, 2017 at 10:33
Got the same problem here. I’m from Italy. Hope they can fix it!
May 3, 2017 at 10:34
It’s working. Not selected 8th attempt. Next year I’m going to hire a wizard. Ha ha.
May 3, 2017 at 10:46
I am suffering from the same problem !!!!!!!!!!!!!
May 3, 2017 at 10:50
We’re from the UK and we’re also getting this message: The information entered is not valid. I’m pretty sure we’re typing it correctly as we’re copying and pasting into the form. Hopefully we’ll have some answers soon!
May 3, 2017 at 11:02
I have same problem. It says ‘The number is not valid.” I am sure about numbers and other things. I used same picture which I used for 2017 lottery. I saw somebody waited 5 Months, is that possible?
May 3, 2017 at 11:07
Hi. I have the same problem,,,, Whenever I try to check my status (even trying with different browsers) it says The information entered is not valid. Please review the Confirmation Number… etc. I’m 1.typing, 2.copying and pasting conf.number but nothing happens….I’m confused and furious….I don’t know what to do…..Any suggestions?????
May 3, 2017 at 11:12
I want to retrieve my lost confirmation number but the Esc says invalid email though it’s very valid
May 3, 2017 at 11:19
Even here: I’m still getting “Awaiting moderation” message though someone who posted after me got his message posted. Stop being racial. I really regret to have come to this site.
May 3, 2017 at 14:43
No one is being “racial”. Stop being silly!
May 3, 2017 at 11:19
Please tell me what to do ……USA is my dream country. Please!!!!!!!!ll
May 3, 2017 at 11:21
I will not be attentive in class until I see what happened.
May 3, 2017 at 11:26
Me and my wife have the same problem.I’m guessing that there can be a problem with the applicants who entered first and middle names or two last names. System is only showing applicants with no middle name and one last name.2 of my friend can see their results because of that.
May 3, 2017 at 11:29
Might be a silly question, but they know about this situation, right?
May 3, 2017 at 11:32
Hi BritSimon and All, I also get the “the Information entered is not Valid”. I have submitted two applications wife’s and mine. Unfortunately both numbers are not accepting. Guys did you all get this error and were you able to check after few tries? plz let me know…
May 3, 2017 at 11:34
Hello Brit
The system tell me that my information is not valid Can it be due to the inconvenient photo or any other info i entered disqualifying my participation?
For example if we submit additional entry form with the same person, it will also disqualify the entrant from participation.
I have got a success message with a confirmation number. However I don’t remember if i submit the form more than ones just because i didn’t get a conf number in the first trial.
Is it possible that when we submit more than ones we got still a success message but now our conf number is not valid?
May 3, 2017 at 11:37
Is there ANYONE that managed to get their results AFTER getting an “information entered is not valid” error? Like “yesterday I got this error, but now it goes through with the same info”? I have printed and saved PDFs of my wife’s and my confirmation numbers. No matter what, if I type, paste the info, it just acts like we didn’t apply at all (information entered is not valid). I have the digital signature and everything.
May 3, 2017 at 14:41
Yes I know of cases not selected after that message.
May 3, 2017 at 11:40
Hi Brit, i’m having the same problem. It’s frustrating to have this response. I hope that the system will function soon. Did this happen before cause you mentioned that they screwd up again?
May 3, 2017 at 11:42
Hi everybody
still i have the same issue .
please let me know if the problem has been resolved for anyone ?
Thanks
May 3, 2017 at 11:45
Hi
Me and my wife both got this message. There is no way we enter wrong information, double, triple checked everything. (We have pdf prints of confirmation pages). It just doesn’t work.
When I click “Forgot confirmation number” link, it does not recognise the information either—the system treats our info as if it has never been entered.
May 3, 2017 at 11:46
Hi, I’m from France and I also have this message, I’m sure there is no mistake with the number or with my name. Do you have any news about this problem ? Is there somewhere an official contact to have an answer ?
May 3, 2017 at 11:48
I had 4 applications for my family. Same old pics and i used the same email. I tried tons of times
May 3, 2017 at 11:50
The same problem. I type everything correctly but error happens.
May 3, 2017 at 11:50
I got this error too. It’s either a system glitch or we were mistakenly disqualified, either way they need to fix this.
May 3, 2017 at 11:51
This is an old photo related, I am 100% confident. Entries with old photos were wiped before lottery took place.
May 3, 2017 at 14:39
No it isn’t.
May 3, 2017 at 12:00
I agree with Das. We may receive the error message because of the older than 6 months pics we sent.
May 3, 2017 at 12:02
Is there any one Who sent older photos and won this year? Or at least the app said “you have not been selectes”?
May 3, 2017 at 15:02
I did used the same pic for the past 3 years its the first time to say that and they must tell you that you are disqualified not that the information is not valid
May 3, 2017 at 12:15
Hi guys,
Thanks for the heads up as I have also been getting the error message.
Will wait for the error to clear.
Kind regards,
Ruan
May 3, 2017 at 12:16
Same thing happening to me from Venezuela, apparently one of your readers managed to get the info after waiting some time.
May 3, 2017 at 12:18
Hello Brasey, did you managed to check your results? Me and my partner still got the same error message…
May 3, 2017 at 12:40
hi ,
somthing is wrong ! i see alot of people who get this error . even if we fill the Forgot Confirmation code form this error shows up.
is it possible that DV Lottery 2018 went wrong on counting files just like DV2012 which caused to result cancelation?
what do you think??
May 3, 2017 at 12:41
Same error me too. I wrote an email to [email protected] asking info and attaching the error code. Maybe, if we all do the same, the problem will fixed soon
May 3, 2017 at 14:35
People should NOT email KCC!
May 3, 2017 at 12:44
Hi, I have the same problem. I have my confirmation number and digital signature. But I’m getting an validation error.
May 3, 2017 at 12:49
Hi! I am from France and I got a message error saying that i entered the wrong information. But i have the official email with all the information that i entered correctly
May 3, 2017 at 12:51
I have read post of people saying they got selected. What am observing is,they are WINNERS already residing in the USA,they are winners in Europe,oceania.
Like in LIBERIA, west Africa,a winner has not be known through keen observation. Some entrants are check but negative. Some entrants don’t go through but says information is invalid.is Africa region Selectees letters easy read through checking.
hope 2012,2016 database fault is not repeating here.
Hope the invalid information turns to congratulations.
May 3, 2017 at 14:34
I have seen selectees from everywhere.
May 3, 2017 at 12:53
Greetings! I’ve submitted four applications for DV 2018. Three of them had the last year photo. One had a new photo. I can check the status of the application which had the new photo. All others give me “The information entered is not valid” error message. I don’t want to believe in this, but it might be related to the old photos…
May 3, 2017 at 13:52
Sorry, I need to clarify my previous comment. I’ve used exactly the same photos that I used for DV 2017. Here is a note from DV 2018 Instructions: “Submitting the same photograph that was submitted with last year’s entry (DV-2017) will result in disqualification.”
Bad for me… 🙁
May 3, 2017 at 12:53
I.M SURE THAT ALL MY INFORMATION IS CORRECT BUT STILL I RECIVED THIS STATMENT WHICH IS
The information entered is not valid.”
May 3, 2017 at 12:54
I’m from Sudan, and I’m having the same issue, been trying non stop for 6 hours. I’m getting really worried right now.
May 3, 2017 at 12:55
good to know i am not alone.
i was going crazy checking again and again.
May 3, 2017 at 12:56
Has anyone reported that this issue has been sorted out ?
I’m 100% sure from the data I’m entering “I’m copying and pasting it” and still get the same error “The information entered is not valid”
May 3, 2017 at 13:00
Hi Guys,
Any update on this issue? still getting same message
May 3, 2017 at 13:03
Same thing. My boyfriend tries to check but it says Information is not valid and we checked everything! We used last year’s picture.
May 3, 2017 at 13:14
It looks like the same situation with 2011. Lots of people’s data were not put into, and U.S. government decided to “redo”. You can google the news.
May 3, 2017 at 14:33
No it is not like that year.
May 3, 2017 at 13:25
The same problem here. I am sure I did (spelled) everything right. I even double-checked my DV-2017 status and that one worked. Let’s have a little bit of patience.
PS: I used the same pics of last year though… 🙁
May 3, 2017 at 13:26
Good to know I am not the only one?
May 3, 2017 at 13:29
Same error here. I have saved the html page with the confirmation when I signed in for the program, now I copied and pasted the code to check the results. For two people (my fiancee and I) I get the same result as you guys (The information entered is not valid). I hope to get an update soon…
May 3, 2017 at 13:30
Oh my word people. The department of state (DV Lottery) site is experiencing problems thus the errors everyone is getting, me being one of them. Stop with the endless speculation, there is no conspiracy on photos used or emails. If you got a confirmation page when you filed, that means your photos and application were accepted by the system at the time. Now wait for the error to be fixed and check again. PERIOD!!
May 3, 2017 at 13:37
Even today same info … invalid yet I have put everything as it is…. what am I doing wrong
May 3, 2017 at 13:46
you must use old photo, unfortunately this year must be written off, I am on the same boat by the way…
May 3, 2017 at 13:39
Thank you!!!
May 3, 2017 at 13:42
It seems like many applicants are facing the same problem..
May 3, 2017 at 13:45
I have the same message, information not valid for both me and my wife. They are both confirmed numbers and I copy paste and also typed in, same thing all over again. Should I ask to email me the confirmation number as if it was forgotten? Doesn’t make any sense. Again, the numbers are confirmed, I have the printed confirmation and screen shoot for both. Is it possible they screw up and I lost the chance this year? because form my side everything is correct.
May 3, 2017 at 16:28
That’s exactly what quite a number of us are going through right now. Awful. It’s my 8th or 9th year and this thing never happened to me before.
May 3, 2017 at 17:05
Have you uploaded new or old photos to your application?